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At Saundarya Essentials, we are committed to providing high-quality, handcrafted skincare and haircare products rooted in Ayurveda. Your satisfaction is important to us. Please review our Cancellation and Refund Policy below to understand your rights and our responsibilities.

1. Order Cancellation

You may cancel your order within 12 hours of placing it or before it has been shipped, whichever comes first.

To cancel, please email us at saundaryaessentials1@gmail.in with your order number and reason for cancellation.
Once an order has been dispatched, it cannot be cancelled. In such cases, please refer to our return/refund policy.

2. Returns and Replacements

Due to the nature of our products (handcrafted, personal care, and hygiene items), we do not accept returns once the product is delivered.

However, we offer replacements in the following cases:

damaged or defective product.
wrong item.
incomplete.
To request a replacement:

saundaryaessentials1@gmail.com within 48 hours of delivery.

We will verify and initiate a replacement or refund at our discretion within 7 working days.

3. Refund Policy

Refunds will be issued only under the following conditions:

Refund Process:

7-10 working days.

4. Non-Refundable / Non-Returnable Items

We do not offer refunds or returns for:

5. Contact Us

For any cancellation, refund, or replacement queries, please contact our support team:

📧 Email: saundaryaessentials1@gmail.com

📞 Phone: [+917970971078]

🕒 Business Hours: Monday to Saturday, 10 AM – 6 PM